Retail Operations Lead — Elevate the Store Experience

PetSmart Store Support Group, Inc.; Lancaster (Lancaster County); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart is seeking a Retail Operations Lead to drive store excellence across merchandising, inventory and pet care operations. You will open/close the store, supervise associates and ensure a safe, organized shopping environment.

The role requires strong people leadership, proficiency with POS systems, and the ability to manage sales trends. A full-time schedule including evenings, weekends, and holidays is expected. PetSmart values growth and teamwork.

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability; flexible schedule including evenings, weekends, and holidays.
• Proficiency with computer applications and POS systems.
• Strong written and verbal communication skills; ability to stay organized.

Responsibilities

• Drive merchandising and inventory management to optimize sales.
• Lead and support associates; assign tasks and provide coaching.
• Open/close duties and ensure store safety and cleanliness.
• Deliver excellent customer experiences and ensure policy compliance.

Skills

Supervisory experience

Communication

Computer literacy

POS systems

Organizational skills

Work under pressure

Tools

POS systems

Job description

PetSmart is seeking a Retail Operations Lead to drive store excellence across merchandising, inventory and pet care operations. You will open/close the store, supervise associates and ensure a safe, organized shopping environment.

The role requires strong people leadership, proficiency with POS systems, and the ability to manage sales trends. A full-time schedule including evenings, weekends, and holidays is expected. PetSmart values growth and teamwork.