Retail Operations Leader: Elevate Store & Team Excellence

PetSmart; Folsom (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Retail Operations Lead position drives operational excellence in stores, overseeing merchandising, inventory management, pet care operations, and opening/closing duties. The role focuses on leading associates, maintaining safety, and delivering a positive customer experience.

Qualified candidates typically have 2+ years in retail supervision, strong communication, and proficiency with POS and inventory systems, with full-time availability and flexibility for weekends and holidays.

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability; ability to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications and POS systems.

Responsibilities

• Lead and guide associates in merchandise handling and presentation.
• Oversee inventory management, audits, and stock replenishment decisions.
• Open/close the store and maintain a safe, organized environment.
• Ensure a positive experience for pet parents and customers with online orders.

Skills

Leadership

Customer service

Communication

Organizational skills

Computer literacy

Tools

POS systems

Inventory software

Job description

PetSmart’s Retail Operations Lead position drives operational excellence in stores, overseeing merchandising, inventory management, pet care operations, and opening/closing duties. The role focuses on leading associates, maintaining safety, and delivering a positive customer experience.

Qualified candidates typically have 2+ years in retail supervision, strong communication, and proficiency with POS and inventory systems, with full-time availability and flexibility for weekends and holidays.