Retail Operations Lead: Elevate Store Experience

PetSmart Store Support Group, Inc.; Moore (OK); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart's Process Lead (Retail Operations Lead) drives operational excellence across merchandising, inventory, and pet care while upholding our mission and values. The role includes opening/closing duties, supervising associates, and maintaining a safe, organized store environment.

Responsibilities cover training, coaching, and ensuring a positive customer and pet parent experience. The position emphasizes leadership without direct reports, and requires flexibility to work evenings, weekends,

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Responsibilities

• Drive merchandising and inventory management to support store goals.
• Lead and support associates, including training and coaching.
• Oversee opening and closing procedures and cash handling.
• Maintain store standards and code of ethics.
• Ensure pet care operations and safety of pets.

Skills

Retail supervisory experience

Proficiency in computer applications

Strong communication skills

Ability to work under pressure

Detail-oriented

Job description

PetSmart's Process Lead (Retail Operations Lead) drives operational excellence across merchandising, inventory, and pet care while upholding our mission and values. The role includes opening/closing duties, supervising associates, and maintaining a safe, organized store environment.

Responsibilities cover training, coaching, and ensuring a positive customer and pet parent experience. The position emphasizes leadership without direct reports, and requires flexibility to work evenings, weekends,