Retail Operations Lead — Elevate Store Performance & Growth

PetSmart Store Support Group, Inc.; Lake Forest (CA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Retail Operations Lead plays a key role in driving store performance through merchandising, inventory management, and co-leading pet care operations. The role includes opening and closing the store, overseeing associates, and maintaining a safe, organized environment that reflects the brand’s values.

We seek a candidate with at least 2+ years in retail supervisory roles, flexible availability for evenings, weekends and holidays, and strong communication skills to ensure exceptional

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Responsibilities

• Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
• Facilitates the associate experience and supports associate development, including training, onboarding, mentoring, coaching for growth, and performance feedback.

Skills

Retail supervision

Communication skills

Job description

PetSmart’s Retail Operations Lead plays a key role in driving store performance through merchandising, inventory management, and co-leading pet care operations. The role includes opening and closing the store, overseeing associates, and maintaining a safe, organized environment that reflects the brand’s values.

We seek a candidate with at least 2+ years in retail supervisory roles, flexible availability for evenings, weekends and holidays, and strong communication skills to ensure exceptional