Retail Operations Lead: Elevate Store Performance

Bennetts Company; Sacramento (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

Bennetts Company in Sacramento, CA is seeking a Retail Operations Lead to partner with the Store Manager to execute business plans and drive improvements across front- and back-of-house functions, ensuring a seamless customer experience.

You will lead daily operations, mentor supervisors and staff, oversee merchandising standards, support training, and manage staffing, payroll, and scheduling, collaborating with store leadership to optimize performance and results.

Qualifications

• Proven leadership and people-management experience.
• Experience improving retail processes and customer experience.
• Proficiency in merchandising oversight and operational execution.
• Ability to coach, train, and support performance management.
• Knowledge of payroll and staffing/scheduling processes.
• Strong communication and partnership with store leadership.

Responsibilities

• Lead and manage daily retail operations across departments.
• Manage and develop supervisors and team members.
• Oversee merchandising execution to maintain product standards and presentation.
• Support training and continuous coaching to strengthen performance.
• Drive staffing operations, including recruiting support, performance management, payroll, and staffing/scheduling activities.
• Collaborate on hiring decisions and help assess team performance.

Skills

Leadership

People management

Staffing & payroll

Merchandising oversight

Operational execution

Coaching & training

Communication

Partnership

Job description

Bennetts Company in Sacramento, CA is seeking a Retail Operations Lead to partner with the Store Manager to execute business plans and drive improvements across front- and back-of-house functions, ensuring a seamless customer experience.

You will lead daily operations, mentor supervisors and staff, oversee merchandising standards, support training, and manage staffing, payroll, and scheduling, collaborating with store leadership to optimize performance and results.