Retail Operations Lead: Drive Growth & Customer Experience

TSP talent; Sacramento (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

TSP talent in Sacramento, CA seeks a Retail Operations Lead to partner with the Store Manager in executing business plans and streamlining operations across front- and back-of-house. The role focuses on leadership, merchandising execution, and delivering a superior customer experience.

You will oversee daily operations, coach teams, manage staffing and payroll, and drive continuous improvement through standardized processes and training initiatives.

Qualifications

• Proven leadership experience in a retail environment.
• Strong operational, merchandising, and team development skills.
• Knowledge of staffing and payroll processes.
• Excellent communication and customer-focused mindset.
• Ability to execute business plans and drive continuous improvement.

Responsibilities

• Lead and coordinate daily retail operations to support business goals.
• Manage, coach, and develop supervisors and team members to drive performance.
• Oversee merchandising execution and operational standards.
• Support training initiatives to strengthen product, service, and operational readiness.
• Handle staffing, payroll, and workforce planning to maintain coverage and compliance.
• Contribute to hiring, onboarding support, and performance management.
• Improve processes to increase efficiency, consistency, and customer satisfaction.

Skills

Leadership

Operations

Merchandising

Staffing

Payroll

Communication

Customer focus

Process improvement

Job description

TSP talent in Sacramento, CA seeks a Retail Operations Lead to partner with the Store Manager in executing business plans and streamlining operations across front- and back-of-house. The role focuses on leadership, merchandising execution, and delivering a superior customer experience.

You will oversee daily operations, coach teams, manage staffing and payroll, and drive continuous improvement through standardized processes and training initiatives.