Retail Operations Lead: Elevate Store Experience

PetSmart Store Support Group, Inc.; Bessemer (AL); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart is seeking a Retail Operations Lead to drive store performance through strong leadership, merchandising execution, and inventory discipline. You will oversee associates, open/close responsibilities, and ensure a safe, clean, and welcoming shopping environment that reflects the PetSmart brand and commitment to pets and their customers.

Strong communication, adaptability, and hands-on coaching are essential as you partner with store leadership to deliver operational excellence and a

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability; must work evenings, weekends, and holidays.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
• Facilitates the associate experience and supports associate development, including training, onboarding, mentoring, coaching, and performance feedback.
• Delegate and validate completion of daily tasks.
• Lead and direct associates when acting as the leader on duty.
• Address and administer associate complaints and grievances.
• Recognizes and celebrates associates driving engagement.

Skills

Retail supervisory

Computer skills

Communication

Leadership

Team coordination

Job description

PetSmart is seeking a Retail Operations Lead to drive store performance through strong leadership, merchandising execution, and inventory discipline. You will oversee associates, open/close responsibilities, and ensure a safe, clean, and welcoming shopping environment that reflects the PetSmart brand and commitment to pets and their customers.

Strong communication, adaptability, and hands-on coaching are essential as you partner with store leadership to deliver operational excellence and a