Retail Operations Lead — Elevate Customer Experience

Meijer Inc.; Troy (MI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Inc. is seeking a Frontline Leader to direct daily store operations and guide team members in providing exceptional customer service. You will model leadership and ensure adherence to Meijer standards while driving department goals and training initiatives.

You will engage peers, coach staff, schedule tasks, and collaborate with leadership to improve customer service, store sales, and profitability. This role emphasizes diversity, equity, and inclusion in daily operations.

Qualifications

• Passion for customer service and engagement.
• Excellent verbal and written communication.
• Retail or customer service experience preferred.
• Ability to lift, carry, push, pull, bend and twist while handling product.
• Ability to train and coach others.
• Commitment to fostering an inclusive environment.

Responsibilities

• Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
• Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
• Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
• Ensuring freshness of products by closely monitoring execution of rotation and dating policies.
• Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
• Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
• Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
• Operating a register and cash handling when needed.
• Operating powered equipment, where applicable.
• Participating in period end inventories, where applicable, to help achieve goals.
• May be required to act in Lead capacity in other departments throughout the store
• This job profile is not meant to be all inclusive of the responsibilities of this position. You may perform other duties as assigned or required.

Skills

Customer service

Communication

Leadership

Team mentoring

Training

Retail experience

Influence others

Problem solving

Tools

POS system

Job description

Meijer Inc. is seeking a Frontline Leader to direct daily store operations and guide team members in providing exceptional customer service. You will model leadership and ensure adherence to Meijer standards while driving department goals and training initiatives.

You will engage peers, coach staff, schedule tasks, and collaborate with leadership to improve customer service, store sales, and profitability. This role emphasizes diversity, equity, and inclusion in daily operations.