Retail Operations Lead - Customer Service & Inventory

CVS Health; Santa Paula (CA); On-site; USD 62,752,000 - 102,868,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Wellness programs

Job summary

CVS Health in California is seeking an Operations Manager on the Store Management team to drive store execution and performance while building consumer loyalty through excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

The role emphasizes management of sales, inventory, staffing, training, and financial activities, with a focus on

Qualifications

• Deductive reasoning and advanced analytical skills.
• Strong communication, leadership, supervision, and influencing abilities.
• Available for full-time schedule including mornings, overnights, and weekends.

Responsibilities

• Lead others and work effectively with store crews
• Supervise, assign and direct activities of the store's crew
• Effectively communicate information to store crew and supervisors in an open and timely manner
• Support Store Manager with actions plans for operational and service improvement
• Assist customers with questions, problems and complaints
• Promote CVS customer service culture

Skills

Analytical skills

Communication

Leadership

Scheduling flexibility

Education

High school diploma or equivalent

Tools

Computer skills

Job description

CVS Health in California is seeking an Operations Manager on the Store Management team to drive store execution and performance while building consumer loyalty through excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

The role emphasizes management of sales, inventory, staffing, training, and financial activities, with a focus on