Retail Operations Lead - Customer Experience & Team Growth

Uncharted; Massapequa, Northern (NY, KY); Hybrid; USD 28,000 - 33,000; Full time

Job summary

The Paper Store is seeking an Operations Manager for Massapequa, NY. You will lead daily store operations, supervise the team, and ensure high-quality customer experiences using the GUEST service approach. You will manage payroll within budget, train staff, and uphold visual standards and store policies.

Responsibilities include opening/closing, POS management, scheduling, and leading store initiatives to drive sales and loyalty. Flexible schedule with weekend availability is required.

Qualifications

• Previous experience in specialty retail is preferred.
• Ability to multi task while attending customers.
• Proficient in Microsoft Office and POS Systems.
• Flexible schedule including nights, weekends, holidays.
• Ability to lift and mobilize up to 50 lbs.
• Willingness to travel for new store openings/remodels.

Responsibilities

• Open and close the store and perform management duties on the sales floor.
• Lead and coach staff to achieve sales goals and deliver World Class Service.
• Coordinate break schedules and manage payroll within budget.
• Train staff in all areas of the store and maintain visual presentation standards.
• Drive sales and customer loyalty through effective selling and promotional activities.

Skills

Retail leadership

Customer service

MS Office

POS systems

Team leadership

Problem solving

Tools

POS Systems

MS Office

Job description

The Paper Store is seeking an Operations Manager for Massapequa, NY. You will lead daily store operations, supervise the team, and ensure high-quality customer experiences using the GUEST service approach. You will manage payroll within budget, train staff, and uphold visual standards and store policies.

Responsibilities include opening/closing, POS management, scheduling, and leading store initiatives to drive sales and loyalty. Flexible schedule with weekend availability is required.