Operations Manager

Uncharted; Massapequa, Northern (NY, KY); Hybrid; USD 28,000 - 33,000; Full time

Job summary

The Paper Store is seeking an Operations Manager for Massapequa, NY. You will lead daily store operations, supervise the team, and ensure high-quality customer experiences using the GUEST service approach. You will manage payroll within budget, train staff, and uphold visual standards and store policies.

Responsibilities include opening/closing, POS management, scheduling, and leading store initiatives to drive sales and loyalty. Flexible schedule with weekend availability is required.

Qualifications

• Previous experience in specialty retail is preferred.
• Ability to multi task while attending customers.
• Proficient in Microsoft Office and POS Systems.
• Flexible schedule including nights, weekends, holidays.
• Ability to lift and mobilize up to 50 lbs.
• Willingness to travel for new store openings/remodels.

Responsibilities

• Open and close the store and perform management duties on the sales floor.
• Lead and coach staff to achieve sales goals and deliver World Class Service.
• Coordinate break schedules and manage payroll within budget.
• Train staff in all areas of the store and maintain visual presentation standards.
• Drive sales and customer loyalty through effective selling and promotional activities.

Skills

Retail leadership

Customer service

MS Office

POS systems

Team leadership

Problem solving

Tools

POS Systems

MS Office

Job description

# Operations Manager0092 - Massapequa, NY - MASSAPEQUA PARK, NY 11762## OverviewSalary Range$20.00 - $24.00 HourlyPosition TypeFull Time## DescriptionDepartment Managers are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. The Department Manager responsibilities also include: building and inspiring high-performing teams who achieve sales goals, managing payroll within budget, training staff in all areas of the store, executing and maintaining visual presentation standards, maintaining operational efficiencies, and holding the team/selves accountable for upholding The Paper Store mission statement, standards, and policies. **KEY RESPONSIBILITIES:** * Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service + **Greet** and welcome every customer warmly and with enthusiasm + **Understand** customer needs by asking open-ended questions + **Explain** product features and benefits in relation to the customers’ needs by providing in-depth product knowledge + **Suggest** additional items to build onto sales by utilizing effective selling techniques + **Thank** the customer sincerely and invite them to return and shop with us again* Be a TPS Brand Ambassador* Build customer loyalty by being friendly, attentive and respectful of customers* Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs* Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required* Professional attire, demeanor, appearance and compliance to company dress code required* Demonstrate the ability to make decisions with sound judgement, and in the best interest of the customer, store team, and business* Demonstrate a commitment to training and development utilizing all training resources available* Demonstrate initiative to cross train in all departments to support bench strength in department leadership* Continually train and coach associates’ on merchandising/operational tasks, company expectations, and GUEST service standards* Lead and execute completion of company directives within appropriate time frames* Develop a strong relationship with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager and corporate partners* Maintain awareness of all current promotions and process them correctly at the POS* Champion new product launches by being the material expert in new product information* Ensure all marketing and promotion signage is up to date and placed correctly* Ensure all means of communication (Smart Sheet, email, etc.). are acted upon in a timely manner* After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)* Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.* Assist the Store Team Leader with executing strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS customer capture, and store events* Complete all tasks/direction as directed by the Store Team Leader, Merchandiser or District Manager* Comply with all company policies and procedures**JOB REQUIREMENTS:*** Previous experience in specialty retail is preferred* Demonstrate an ability to multi task while being attentive to customers* Ability to adapt to and lead change* Proficient in using Microsoft Office and POS Systems* Ability to be mobile on the sales floor and/or stock room for extended periods of time* Ability to work a flexible schedule to include nights, weekends, and holidays* Ability to work well, and be a leader, in a team environment* Possess the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder* Ability to work autonomously while paying strong attention to detail* Ability to be mobile on the sales floor and/or stock room for extended periods of time* Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques* Willingness to travel to new store openings, store remodels, etc. *TPS Group Holdings LLC is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.*