Retail Operations Lead & Customer Experience Champion

Amazinggoodwill; Aurora, Northern (IL, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Amazinggoodwill in Aurora, IL is seeking a store operations professional to guide daily goals, plan associate work, and implement store policies. Projects range from 1 day to 3 months, with responsibilities spanning scheduling, coverage, and process improvements.

You will ensure POS and donation coverage, monitor quality, act as a service experience leader, and maintain a safe, compliant work environment. The role emphasizes accountability, teamwork, and community impact.

Qualifications

• Forklift certification, if required at site.
• Work experience in a retail or production environment is preferred.
• Work varied schedule and flexible hours. Nights and weekend shifts may be required to meet business needs.

Responsibilities

• Directs a variety of tasks including associate break schedules, production processes, and recovery at the end of the day.
• Oversee that there is adequate coverage at POS and in donations.
• Monitor and assist with production quality standards while encouraging team to meet their individual production goals.
• Function as a service experience leader (SEL).
• Maintain a safe and orderly work environment; ensure employees operate equipment safely and follow safe work practices.
• Consistently communicate and implement policies and procedures, reporting concerns to leadership.
• Resolves employees and first level customer concerns and complaints in a timely manner.
• Assist in resolving employee and customer concerns and addressing safety/security concerns promptly.
• Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities. Follows through on learning, skill building, and practice necessary to adapt to change.
• Problem Solving: Close supervision for completion of routine work, which is regularly reviewed by manager or senior coworker.
• Technical Skill: Basic knowledge of discipline’s procedures and methods.
• Community Engagement: Serves as an ambassador for Goodwill in the wider community.
• Responsible for completing other duties/responsibilities as assigned.

Skills

Customer Focus

Values Differences

Communicates Effectively

Situational Adaptability

Drives Results

Accountability

Job description

Amazinggoodwill in Aurora, IL is seeking a store operations professional to guide daily goals, plan associate work, and implement store policies. Projects range from 1 day to 3 months, with responsibilities spanning scheduling, coverage, and process improvements.

You will ensure POS and donation coverage, monitor quality, act as a service experience leader, and maintain a safe, compliant work environment. The role emphasizes accountability, teamwork, and community impact.