Retail Operations Lead — Customer Experience

CVS Health; Campbell (CA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health in Campbell, CA is seeking an Operations Supervisor to support store management, drive execution and build customer loyalty through excellent service. When managers are offsite, you will lead the store and supervisory staff, ensuring smooth operations and timely opening/closing.

The role requires strong deductive reasoning, analytical, and communication skills, with ability to work a flexible full-time schedule including mornings, overnights and weekends.

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts.

Responsibilities

• Support CVS Store Management in planning and driving store execution.
• Lead the store and supervisory staff when no manager is onsite.
• Ensure opening and closing procedures are completed.
• Assist customers with questions, problems and complaints.
• Price merchandise, stock shelves, and maintain displays.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Supervision

Schedule flexibility

Education

High School diploma or equivalent (preferred)

Job description

CVS Health in Campbell, CA is seeking an Operations Supervisor to support store management, drive execution and build customer loyalty through excellent service. When managers are offsite, you will lead the store and supervisory staff, ensuring smooth operations and timely opening/closing.

The role requires strong deductive reasoning, analytical, and communication skills, with ability to work a flexible full-time schedule including mornings, overnights and weekends.