Store Operations Supervisor: Lead, Coach & Delight Customers

CVS Health; Chico (CA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health in California seeks an Operations Supervisor to support the Store Management team in planning and driving store execution and performance while building customer loyalty through service excellence. When no manager is onsite, this role leads the store and staff and ensures opening/closing procedures are completed.

The position oversees customer service, merchandising and presentation, with a 30-hour weekly commitment and a full-time schedule.

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication, supervision, and influencing skills.
• Ability to work a full-time flexible schedule including early mornings, overnight and weekends; respond to urgent issues.

Responsibilities

• Supervise the store crew and coordinate with store management.
• Communicate information between management and crews.
• Assist customers with questions, problems and complaints.
• Promote CVS customer service culture: greet, offer help and thank.
• Handle customer relations per company policy and maintain confidentiality.
• Price merchandise, stock shelves and manage displays and inventories.

Skills

Deductive reasoning

Analytical skills

Computer skills

Communication skills

Supervision

Influencing skills

Flexibility schedule

Overtime readiness

Education

High School diploma or equivalent

Job description

CVS Health in California seeks an Operations Supervisor to support the Store Management team in planning and driving store execution and performance while building customer loyalty through service excellence. When no manager is onsite, this role leads the store and staff and ensures opening/closing procedures are completed.

The position oversees customer service, merchandising and presentation, with a 30-hour weekly commitment and a full-time schedule.