Retail Operations Supervisor - Customer Experience Leader

CVS Health; Dedham (MA); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking an Operations Supervisor to support the Store Management team in planning and driving store execution and performance while building customer loyalty through excellent service. When no manager is onsite, you’ll lead the store and supervisory staff, ensure opening/closing procedures, and uphold CVS customer service standards.

The role demands full-time flexibility, including early mornings, overnight shifts, and weekends, with a focus on teamwork or supervision of store

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Responsibilities

• Lead store operations when no manager is onsite.
• Supervise the store crew by directing and following up on activities.
• Communicate information effectively with store management and crews.
• Assist customers with questions, problems, and complaints and promote CVS customer service culture.
• Merchandise, price, stock shelves, and support weekly promotions and displays.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Supervision

Influencing skills

Education

High School Diploma or Equivalent

Job description

CVS Health is seeking an Operations Supervisor to support the Store Management team in planning and driving store execution and performance while building customer loyalty through excellent service. When no manager is onsite, you’ll lead the store and supervisory staff, ensure opening/closing procedures, and uphold CVS customer service standards.

The role demands full-time flexibility, including early mornings, overnight shifts, and weekends, with a focus on teamwork or supervision of store