Retail Operations Lead — Build, Coach & Drive Excellence

sephora.com; Nashville (TN); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Healthcare benefits

Inclusion & Belonging

Competitive hourly pay

Job summary

Sephora Nashville is seeking an Operations Leader to drive store efficiency and exceptional client experiences. You will lead the operations team, oversee inventory and merchandising, and coach others to perform at their best.

If you're passionate about retail operations and developing people, this role offers a visible impact across the store, a collaborative culture, and opportunities to grow within Sephora. Flexible scheduling and reliability are required, with Full Time: 30-40 hours/week.

Qualifications

• Minimum 2 years of leadership experience in retail operations or hospitality.
• Proven ability to lead, coach, and develop teams to achieve goals.
• Strong attention to detail with excellent problem-solving and organizational skills.
• Effective time management and ability to prioritize in a dynamic environment.
• Excellent communication and interpersonal skills.
• Physically able to lift and carry up to 50 pounds as needed.

Responsibilities

• Lead with impact: oversee inventory management, replenishment, order fulfillment, and ensure operational standards are met.
• Drive brand presentation: lead visual merchandising, promotions, and store maintenance to uphold Sephora's brand and drive sales.
• Support client experience: partner with the team to deliver exceptional service and achieve store goals.
• Coach and develop: guide and train team members to build a fulfilling path at Sephora while learning operations, selling behaviors, and metrics.
• Foster inclusivity and teamwork: promote a culture of openness where everyone feels empowered.
• Uphold Sephora standards: follow company policies and help create a safe and enjoyable shopping experience for all.

Skills

Leadership

Team coaching

Inventory management

Communication

Time management

Problem solving

Organizational skills

Job description

Sephora Nashville is seeking an Operations Leader to drive store efficiency and exceptional client experiences. You will lead the operations team, oversee inventory and merchandising, and coach others to perform at their best.

If you're passionate about retail operations and developing people, this role offers a visible impact across the store, a collaborative culture, and opportunities to grow within Sephora. Flexible scheduling and reliability are required, with Full Time: 30-40 hours/week.