Store Manager: Lead Teams, Elevate Client Experience

Sephora; Williamsburg Estates (TN); On-site; USD 76,000 - 89,000; Full time

Benefits offered by this job

Health insurance

401k with match

Paid time off

Employee discounts

Tuition reimbursement

Mental health resources

Job summary

Sephora in Nashville, TN is seeking a Store Manager to be the heartbeat of the store, overseeing daily operations, leading a high-performing team, and delivering an elevated client experience in a dynamic retail environment. You will recruit and coach talent, drive sales and profitability, ensure operational excellence, and embody Sephora’s values while building inclusive, engaging experiences for clients and colleagues.

The role requires on-site work, evenings and weekends.

Qualifications

• Experience leading store operations in a high-volume retail or hospitality environment.
• Ability to recruit, coach, and develop a diverse team to meet targets.
• Excellent communication and interpersonal skills with senior leadership.

Responsibilities

• Lead store operations and client experience to deliver a seamless, elevated service.
• Inspire and coach a diverse team to exceed performance goals.
• Recruit, onboard, and develop top talent to maintain Sephora’s standards.
• Provide real-time feedback and mentorship to support career growth.
• Foster continuous learning and development for associates and leaders.
• Elevate client satisfaction through personalized experiences and engagement.
• Ensure operational excellence and compliance with policies and brand guidelines.
• Optimize inventory and staffing to drive growth in a dynamic retail landscape.

Skills

Store leadership

Customer experience

Talent development

Communication

Conflict management

Team coaching

Tools

POS systems

Job description

Sephora in Nashville, TN is seeking a Store Manager to be the heartbeat of the store, overseeing daily operations, leading a high-performing team, and delivering an elevated client experience in a dynamic retail environment. You will recruit and coach talent, drive sales and profitability, ensure operational excellence, and embody Sephora’s values while building inclusive, engaging experiences for clients and colleagues.

The role requires on-site work, evenings and weekends.