Retail Operations Director

FreeStar Financial; Clinton Charter Township (MI); On-site; USD 78,000 - 90,000; Full time

Benefits offered by this job

4 weeks PTO available in the first 12-

401k with up to a 6% match

Up to a 5% year-end bonus

Job summary

FreeStar Financial Credit Union in Macomb County seeks a dynamic Retail Operations Director to lead Branch Managers and drive growth across the branch network. You will shape sales strategies, mentor leadership teams, and elevate member experience through community engagement.

The role requires strategic vision, strong coaching ability, and a track record of developing partnerships that increase deposits, lending production, and market presence.

Qualifications

• Associate degree required; bachelor's degree preferred or actively working toward completion.
• Minimum of five (5) years of experience in the financial services industry.
• Minimum of four (4) years of progressive leadership or supervisory experience within a financial institution, including responsibility for multiple teams or locations.
• Previous business development, professional networking, relationship management, and sales leadership experience required.
• Advanced knowledge of branch operations, retail banking, compliance, and risk management.
• Demonstrated ability to develop strategic partnerships and growth opportunities within the community.

Responsibilities

• Develop and execute strategic sales initiatives driving membership growth, deposits, lending, product penetration, and branch profitability.
• Establish sales objectives, monitor performance, and hold branches accountable for goals.
• Contribute to long- and short-term strategic plans related to branch operations, sales, and business development.
• Provide leadership and support for multiple branch locations, fostering accountability and high performance.
• Recruit, develop, mentor, and retain high-performing branch leadership teams.
• Ensure branches comply with applicable laws, regulations, and internal policies.
• Prepare reports and recommendations for executive leadership and the Board.

Skills

Leadership

Strategic planning

Sales leadership

Coaching

Relationship building

Education

Associate degree

Bachelor's degree preferred

Job description

FreeStar Financial Credit Union is looking for a dynamic Leader to guide our Branch Managers while building Credit Union business opportunity. If you are a strong leader with success in management, development, and generating business growth, this may be the right job for you!

Job Location: Macomb County

Days: Monday Thru Friday with Occasional Saturdays

Salary: ~$80,000/Annually

Benefits:

4 weeks PTO available in the first year

401k with up to a 6% match

Up to a 5% year-end bonus

Position Purpose:

The primary purpose of a Retail Operations Director is providing strategic leadership for multiple branch locations with a primary focus on driving sales performance, membership growth, deposit acquisition, lending production, and business development. Through effective leadership, coaching, and community engagement, this role creates and executes growth strategies that expand the credit union's market presence while ensuring operational excellence, regulatory compliance, and an exceptional member experience.

What You'll Do In This Role:

Develop, implement, and execute strategic sales initiatives that drive membership growth, deposit acquisition, consumer and business lending, product penetration, and overall branch profitability.

Establish sales objectives, monitor performance, and hold branch leadership accountable for achieving established goals and minimum performance expectations.

Participate in the development and execution of the credit union's long- and short-term strategic plans related to branch operations, sales, and business development.

Provide leadership, direction, and support for multiple branch locations while fostering a culture of accountability, collaboration, engagement, and high performance.

Recruit, develop, mentor, and retain high-performing branch leadership teams.

Ensure assigned branches operate in compliance with all applicable federal and state laws, regulations, and internal policies.

Prepare reports, presentations, business cases, and recommendations for executive leadership and the Board of Directors as requested.

What You'll Bring To FreeStar Financial as a Branch Director Candidate:

Associate degree required; bachelor's degree preferred or actively working toward completion.

Minimum of five (5) years of experience in the financial services industry.

Minimum of four (4) years of progressive leadership or supervisory experience within a financial institution, including responsibility for multiple teams or locations preferred.

Previous business development, professional networking, relationship management, and sales leadership experience required.

Advanced knowledge of branch operations, retail banking, financial institution operations, compliance, and risk management.

Demonstrated ability to develop strategic partnerships, cultivate business relationships, and identify growth opportunities within the community and marketplace.

Strong leadership, coaching, mentoring, and team development skills with the ability to influence and motivate leaders across multiple branch locations.

What You'll Get Working at FreeStar Financial As A Manager:

Partner with a talented team helping to provide financial solutions to our members!

Be part of an environment where our service to each other is just as important as our service to our members!

A wonderful opportunity to expand skillset and develop professionally!

Join a Credit Union culture that makes an impact in the community!

Join an organization which appreciates and promotes having balance in your life!

A competitive compensation structure which rewards the contributions of our team members!