Retail Operations & Customer Service Supervisor

Snow's Family Market; Ironwood (MI); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Holiday pay

Vacation after 1 year

Retention bonuses up to $2000

Flexible scheduling

Advancement opportunities

Benefits package

Job summary

Snow’s Family Market is hiring a Retail Operations & Customer Service Supervisor in Mercer, WI. The role blends hands-on retail leadership with administrative duties and focuses on keeping the front end organized and staffed for excellent customer service.

The position supports cashiers, handles customer inquiries, and helps with onboarding and paperwork. Full- and part-time opportunities are available with hourly pay between $17 and $20 depending on experience.

Qualifications

• Retail, customer service, supervisory, or office experience preferred.
• Strong organizational and communication skills.
• Friendly and professional customer-service approach.
• Dependable, punctual, and capable of taking initiative.
• Ability to balance office work with hands-on retail duties.
• Basic computer and office skills.
• Availability for a flexible schedule, including weekends and holidays.

Responsibilities

• Coordinate front-end staffing, breaks, and daily work assignments.
• Maintain efficient checkout operations and strong customer service.
• Provide direction to cashiers and front-end staff.
• Respond to customer questions, concerns, and service issues.
• Train new cashiers and assist with coaching.
• Monitor front-end performance and address issues.
• Assist with new-hire paperwork and onboarding.
• Maintain employee forms, records, and front-end paperwork.
• Answer phones and assist with inquiries.
• Maintain signage, pricing information, and communications.
• Assist management with administrative work and special projects.
• Perform basic cash-office duties.
• Assist on registers and elsewhere as needed.

Skills

Retail experience

Customer service

Supervisory

Office experience

Tools

Office software

Job description

Retail Operations & Customer Service Supervisor

Snow’s Family Market - Mercer, Wisconsin

Pay: $17-$20 per hour, depending on experience
Full-Time or Part-Time Opportunities Available

Snow’s Family Market is seeking a dependable, organized individual to join our team as a Retail Operations & Customer Service Supervisor.

This position plays an important role in keeping our front end organized, properly staffed, and focused on providing excellent customer service. The role combines hands-on retail leadership with administrative and office responsibilities, making it a good fit for someone who enjoys working with both people and day-to-day store operations.

Responsibilities

• Coordinate front-end staffing, employee breaks, and daily work assignments.
• Help maintain efficient checkout operations and strong customer service.
• Support and provide direction to cashiers and other front-end employees.
• Respond to customer questions, concerns, and service issues.
• Train new cashiers and assist with ongoing employee coaching.
• Help monitor front-end performance and identify areas needing attention.
• Assist with new-hire paperwork and employee onboarding.
• Maintain employee forms, records, and front-end paperwork.
• Answer phones and assist with customer and general office inquiries.
• Help maintain store signage, pricing information, and other communications.
• Assist management with administrative work, special projects, and other operational needs.
• Perform basic cash-office duties.
• Assist on registers and elsewhere in the store when business needs require it.

What We’re Looking For

• Retail, customer service, supervisory, or office experience preferred.
• Strong organizational and communication skills.
• Friendly and professional customer-service approach.
• Dependable, punctual, and comfortable taking initiative.
• Ability to provide direction and support to employees.
• Comfortable balancing office work with hands-on retail responsibilities.
• Basic computer and office skills.
• Ability to multitask and make sound decisions in a busy environment.
• Availability to work a flexible schedule, including weekends and holidays.

Full-Time & Part-Time Opportunities

We are open to both full-time and part-time applicants.

Full-time positions are generally scheduled approximately 36-40 hours per week. Part-time schedules may vary based on availability, experience, and store needs.

Full-Time Benefits

Eligible full-time employees receive additional benefits including:

• +$2.00 per hour for Sunday and holiday shifts.
• Paid holiday benefits based on store policy and eligibility requirements.
• 1 week of paid vacation after 1 year of employment.
• Flexible supplemental insurance plan options.
• Flexible scheduling and steady year-round employment.
• Opportunities for advancement and additional responsibility.
• Up to $2,000 in performance-based retention bonuses for eligible full-time employees.

About Snow’s Family Market

Snow’s Family Market is a locally owned and operated grocery store that has served Mercer and the surrounding Northwoods community for more than 30 years.

We offer a hands-on work environment where employees have the opportunity to take responsibility, develop new skills, and make a meaningful contribution to the day-to-day operation of the store.

If you enjoy working with customers, supporting a team, and taking ownership of both operational and administrative responsibilities, we encourage you to apply.