Head Cashier / Front-End Supervisor

Save More Marketplace; Town of Minocqua (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay based on experience.

Full-time employment.

Employee discount.

Supportive, team-oriented work enviro​

Opportunities for professional growth

Job summary

Save More Food Market in Minocqua, WI is seeking a dependable Head Cashier / Front-End Supervisor to help lead our Front-End team and ensure an exceptional customer experience. You will supervise cashiers, manage daily operations, and support scheduling and training.

The ideal candidate demonstrates strong communication, initiative, and the ability to balance customer service with staff supervision and daily front-end tasks in a fast-paced retail environment.

Qualifications

• Previous cashier, customer service, or retail supervisory experience preferred.
• Strong organizational skills with the ability to create and manage employee schedules.
• Ability to lead, motivate, and hold team members accountable.
• Excellent communication, problem-solving, and customer service skills.
• Comfortable using computers, scheduling systems, and point-of-sale equipment.
• Ability to multitask and make decisions in a fast-paced retail environment.
• Strong attention to detail, particularly with cash handling and employee scheduling.
• Dependable, punctual, and able to maintain consistent attendance.
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays as needed.

Responsibilities

• Assist Front-End management with daily operations, employee supervision, and overall department performance.
• Create and maintain daily and weekly employee schedules, ensuring appropriate staffing based on business needs and labor expectations.
• Coordinate daily break and lunch schedules to maintain adequate checkout coverage.
• Supervise cashiers, baggers, and customer service associates to ensure productivity and excellent customer service.
• Monitor checkout lanes and adjust staffing to minimize customer wait times.
• Assist with employee training, coaching, and performance feedback.
• Handle customer concerns, refunds, exchanges, and other service-related issues professionally.
• Support cash handling procedures, register balancing, cash pickups, and drawer accountability.
• Ensure compliance with company policies, attendance expectations, and operating procedures.
• Monitor employee performance and communicate staffing or operational concerns to management.
• Maintain cleanliness, organization, and presentation of the checkout and customer service areas.
• Assist with opening and closing Front-End procedures.
• Serve as a leader on duty for the Front End when management is unavailable.

Tools

POS equipment

Scheduling systems

Job description

Head Cashier / Front-End Supervisor

Save More Food Market | Minocqua, WI

Department: Front End
Employment Type: Full-Time

Job Description

Save More Food Market is seeking a dependable, organized, and motivated Head Cashier / Front-End Supervisor to help lead our Front-End team and ensure an exceptional customer experience.

This position plays a key role in supporting daily Front-End operations, supervising cashiers and customer service associates, creating daily and weekly employee schedules, and maintaining efficient checkout operations.

The ideal candidate is a strong communicator, takes initiative, and can effectively balance customer service, employee supervision, and daily operational responsibilities.

Key Responsibilities

• Assist Front-End management with daily operations, employee supervision, and overall department performance.
• Create and maintain daily and weekly employee schedules, ensuring appropriate staffing based on business needs and labor expectations.
• Coordinate daily break and lunch schedules to maintain adequate checkout coverage.
• Supervise cashiers, baggers, and customer service associates to ensure productivity and excellent customer service.
• Monitor checkout lanes and adjust staffing to minimize customer wait times.
• Assist with employee training, coaching, and performance feedback.
• Handle customer concerns, refunds, exchanges, and other service-related issues professionally.
• Support cash handling procedures, register balancing, cash pickups, and drawer accountability.
• Ensure compliance with company policies, attendance expectations, and operating procedures.
• Monitor employee performance and communicate staffing or operational concerns to management.
• Maintain cleanliness, organization, and presentation of the checkout and customer service areas.
• Assist with opening and closing Front-End procedures.
• Serve as a leader on duty for the Front End when management is unavailable.

Job Requirements

• Previous cashier, customer service, or retail supervisory experience preferred.
• Strong organizational skills with the ability to create and manage employee schedules.
• Ability to lead, motivate, and hold team members accountable.
• Excellent communication, problem-solving, and customer service skills.
• Comfortable using computers, scheduling systems, and point-of-sale equipment.
• Ability to multitask and make decisions in a fast-paced retail environment.
• Strong attention to detail, particularly with cash handling and employee scheduling.
• Dependable, punctual, and able to maintain consistent attendance.
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays as needed.
• Ability to stand and walk for extended periods and assist with physical Front-End duties.

What We Offer

• Competitive pay based on experience.
• Full-time employment.
• Employee discount.
• Supportive, team-oriented work environment.
• Opportunities for professional growth and advancement.

Save More Food Market is an Equal Opportunity Employer.