Retail Operations & Customer Service Supervisor

Snow's Family Market; Wisconsin; On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

+ $2.00 per hour for Sunday andholiday

Paid holiday benefits

1 week of paid vacation after 1 year

Flexible supplemental insurance plan

Flexible scheduling

Advancement opportunities

Retention bonuses up to $2,000

Job summary

Snow’s Family Market in Mercer, Wisconsin is seeking a Retail Operations & Customer Service Supervisor to oversee front-end staffing, daily operations, and customer service excellence. The role combines supervisory duties with administrative tasks and requires someone organized and team-focused.

We offer both full-time and part-time opportunities with compensation of $17–$20 per hour, depending on experience, and potential for advancement in a locally owned grocery store with a 30+-year

Qualifications

• Retail, customer service, supervisory, or office experience preferred.
• Strong organizational and communication skills.
• Friendly and professional customer-service approach.
• Dependable, punctual, and comfortable taking initiative.
• Ability to provide direction and support to employees.
• Balancing office work with hands-on retail responsibilities.
• Basic computer and office skills.
• Ability to multitask in a busy environment.
• Flexibility to work weekends and holidays.

Responsibilities

• Coordinate front-end staffing and daily work assignments.
• Support efficient checkout operations and customer service.
• Direct and support cashiers and front-end staff.
• Respond to customer questions and service issues.
• Train new cashiers and ongoing coaching.
• Monitor front-end performance and address issues.
• Assist with onboarding and new-hire paperwork.
• Maintain employee records and front-end forms.
• Answer phones and assist with inquiries.
• Maintain signage and pricing communications.
• Support management with projects and administrative work.
• Perform basic cash-office duties.
• Cover registers as needed.

Skills

Retail experience

Customer service

Supervisory

Office experience

Organizational skills

Communication skills

Initiative

Office/Basic computer skills

Multitasking

Flexible schedule

Job description

Retail Operations & Customer Service Supervisor

Snow’s Family Market - Mercer, Wisconsin

Pay: $17-$20 per hour, depending on experience
Full-Time or Part-Time Opportunities Available

Snow’s Family Market is seeking a dependable, organized individual to join our team as a Retail Operations & Customer Service Supervisor.

This position plays an important role in keeping our front end organized, properly staffed, and focused on providing excellent customer service. The role combines hands-on retail leadership with administrative and office responsibilities, making it a good fit for someone who enjoys working with both people and day-to-day store operations.

Responsibilities

• Coordinate front-end staffing, employee breaks, and daily work assignments.
• Help maintain efficient checkout operations and strong customer service.
• Support and provide direction to cashiers and other front-end employees.
• Respond to customer questions, concerns, and service issues.
• Train new cashiers and assist with ongoing employee coaching.
• Help monitor front-end performance and identify areas needing attention.
• Assist with new-hire paperwork and employee onboarding.
• Maintain employee forms, records, and front-end paperwork.
• Answer phones and assist with customer and general office inquiries.
• Help maintain store signage, pricing information, and other communications.
• Assist management with administrative work, special projects, and other operational needs.
• Perform basic cash-office duties.
• Assist on registers and elsewhere in the store when business needs require it.

What We’re Looking For

• Retail, customer service, supervisory, or office experience preferred.
• Strong organizational and communication skills.
• Friendly and professional customer-service approach.
• Dependable, punctual, and comfortable taking initiative.
• Ability to provide direction and support to employees.
• Comfortable balancing office work with hands-on retail responsibilities.
• Basic computer and office skills.
• Ability to multitask and make sound decisions in a busy environment.
• Availability to work a flexible schedule, including weekends and holidays.

Full-Time & Part-Time Opportunities

We are open to both full-time and part-time applicants.

Full-time positions are generally scheduled approximately 36-40 hours per week. Part-time schedules may vary based on availability, experience, and store needs.

Full-Time Benefits

Eligible full-time employees receive additional benefits including:

• + $2.00 per hour for Sunday and holiday shifts.
• Paid holiday benefits based on store policy and eligibility requirements.
• 1 week of paid vacation after 1 year of employment.
• Flexible supplemental insurance plan options.
• Flexible scheduling and steady year-round employment.
• Opportunities for advancement and additional responsibility.
• Up to $2,000 in performance-based retention bonuses for eligible full-time employees.

About Snow’s Family Market

Snow’s Family Market is a locally owned and operated grocery store that has served Mercer and the surrounding Northwoods community for more than 30 years.

We offer a hands-on work environment where employees have the opportunity to take responsibility, develop new skills, and make a meaningful contribution to the day-to-day operation of the store.

If you enjoy working with customers, supporting a team, and taking ownership of both operational and administrative responsibilities, we encourage you to apply.