Retail Operations & Customer Experience Lead

Meijer Great Lakes; Michigan; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Great Lakes in Michigan is seeking a dedicated team member to deliver outstanding customer service and a seamless shopping experience on-site. You will engage customers, guide peers, and uphold store standards while contributing to a positive, inclusive team culture.

The role includes mentoring colleagues, coordinating daily tasks, and supporting training, with responsibilities spanning scheduling, product freshness, safety, and efficient checkout operations.

Qualifications

• Customer service passion and engagement.
• Initiates interactions with customers.
• Excellent verbal and written communication.
• Retail or customer service experience preferred.
• Creative thinking.
• Ability to influence others.
• Ability to quickly build rapport.
• Ability to lift, carry, push, pull, bend and twist while handling product.
• Experience executing plans.
• Positive influence to create a strong team.
• Commitment to fostering an inclusive environment.

Responsibilities

• Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
• Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
• Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
• Ensuring freshness of products by closely monitoring execution of rotation and dating policies.
• Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
• Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
• Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
• Operating a register and cash handling when needed.
• Operating powered equipment, where applicable.
• Participating in period end inventories, where applicable, to help achieve goals.
• May be required to act in Lead capacity in other departments throughout the store
• This job profile is not meant to be all inclusive of the responsibilities of this position. You may perform other duties as assigned or required.

Skills

Customer service

Communication

Retail experience

Influence others

Rapport building

Physical stamina

Planning skills

Team collaboration

Inclusion champion

Problem solving

Job description

Meijer Great Lakes in Michigan is seeking a dedicated team member to deliver outstanding customer service and a seamless shopping experience on-site. You will engage customers, guide peers, and uphold store standards while contributing to a positive, inclusive team culture.

The role includes mentoring colleagues, coordinating daily tasks, and supporting training, with responsibilities spanning scheduling, product freshness, safety, and efficient checkout operations.