Store Operations & Customer Experience Lead

Meijer, Inc.; Grand Rapids (MI); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer, Inc. in Grand Rapids, MI is hiring a team member to support daily operations and deliver exceptional customer service. You will engage customers, assist with checkout, mentor peers, and help maintain store standards including safety and product freshness.

You will work with leadership on scheduling, inventories, and creating an inclusive shopping experience. Meijer Rewards include weekly pay, flexible scheduling, parental leave, education assistance, and a team member discount.

Qualifications

• Passion for customer service and engagement with customers and teammates.
• Initiates interactions with customers and peers.
• Excellent verbal and written communication.
• Retail or customer service experience preferred.
• Creative thinking skills.
• Ability to influence others and build rapport.
• Commitment to an inclusive environment.

Responsibilities

• Engage customers to provide an exceptional shopping experience, especially at checkout.
• Communicate with team members and assign daily tasks.
• Mentor and coach peers to meet customer service and sales goals and training requirements.
• Support training of new team members and cross-training of staff.
• Assist with department scheduling to improve engagement and store performance.
• Monitor product rotation and dating policies for freshness and compliance.
• Lead in ordering, receiving, stocking, pricing, and displays where applicable.
• Foster Meijer culture and diversity, equity, and inclusion.

Skills

Customer service

Initiates interactions

Verbal & written communication

Retail experience

Creative thinking

Influence others

Rapport building

Lifting & moving

Planning execution

Inclusive culture

Job description

Meijer, Inc. in Grand Rapids, MI is hiring a team member to support daily operations and deliver exceptional customer service. You will engage customers, assist with checkout, mentor peers, and help maintain store standards including safety and product freshness.

You will work with leadership on scheduling, inventories, and creating an inclusive shopping experience. Meijer Rewards include weekly pay, flexible scheduling, parental leave, education assistance, and a team member discount.