Customer Experience Lead - General Merchandise

Meijer; Grand Rapids (MI); Presencial; USD 36.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Descripción de la vacante

Meijer is seeking a customer-focused team member to support daily store operations, lead by example, and mentor peers to meet service and sales goals. You will engage customers, ensure product freshness, and assist with scheduling while upholding Meijer standards and safety policies.

The role requires strong communication, a passion for customer service, and the ability to work collaboratively across departments.

Formación

• Passion for customer service and engagement with customers and peers.
• Excellent verbal and written communication.
• Retail or other customer service experience preferred.
• Creative thinking to solve problems and improve service.
• Ability to influence others and build rapport quickly.
• Strong teamwork and collaboration across departments.

Responsabilidades

• Engage customers to deliver a positive shopping experience at checkout.
• Assign daily tasks and communicate with team members.
• Mentor and coach staff to meet service and sales goals.
• Support onboarding and cross-training of teammates.
• Assist with department scheduling to improve engagement and outcomes.
• Ensure product freshness and proper rotation; follow safety policies.
• Lead by example in customer service and Meijer culture.
• Operate registers and handle cash as needed.
• Participate in period-end inventories as required.
• May act as Lead in other departments when needed.

Conocimientos

Customer service

Communication

Retail experience

Creativity

Influence

Rapport building

Team leadership

Descripción del empleo

Meijer is seeking a customer-focused team member to support daily store operations, lead by example, and mentor peers to meet service and sales goals. You will engage customers, ensure product freshness, and assist with scheduling while upholding Meijer standards and safety policies.

The role requires strong communication, a passion for customer service, and the ability to work collaboratively across departments.