Retail Operations & Customer Experience Associate

The TJX Companies, Inc.; SOUTH PLAINFIELD (NJ); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation

Bereavement

401(k) Associate contributions

Child care & cell phone discounts

Pet & legal insurance

Credit union

Referral bonuses

Job summary

Marshalls, part of The TJX Companies, Inc., in South Plainfield, NJ, offers a role focused on delivering a highly satisfied customer experience. You will engage with customers, adhere to loss-prevention standards, and support multiple store areas as needed.

Responsibilities include accurately ringing purchases, promoting loyalty programs, maintaining cleanliness, and contributing to store recovery. Prior retail experience is a plus and opportunities for development are highlighted by a Fortune

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Models established customer experience practices with customers.
• Supports a positive store culture with honesty, integrity and respect.
• Accurately rings customer purchases/returns and counts change.
• Promotes credit and loyalty programs.
• Maintains merchandising philosophy and follows procedures.
• Prepares merchandise for the sales floor per procedures.
• Participates in store recovery and maintains store cleanliness.
• Provides and accepts feedback and adheres to labor laws and policies.
• Supports shrink reduction goals and safety awareness.
• Other duties as assigned.

Skills

Customer service

Flexible schedule

Communication skills

Organizational skills

Multi-tasking

Adaptability

Heavy lifting

Teamwork

Job description

Marshalls, part of The TJX Companies, Inc., in South Plainfield, NJ, offers a role focused on delivering a highly satisfied customer experience. You will engage with customers, adhere to loss-prevention standards, and support multiple store areas as needed.

Responsibilities include accurately ringing purchases, promoting loyalty programs, maintaining cleanliness, and contributing to store recovery. Prior retail experience is a plus and opportunities for development are highlighted by a Fortune