Retail Operations & Customer Care Associate

CarMax; Lancaster (Lancaster County); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Paid sick leave

Paid vacation

Holiday pay

Job summary

CarMax is seeking a Business Operations Associate at our Lancaster, PA location. You will support sales, auctions, and appraisals with precise processing, strong customer service, and organized store operations.

This role includes cash handling, paperwork audits, and cross-department collaboration to ensure accuracy and compliance. You will greet customers, process documents, manage titles and funding steps, and mentor new associates while upholding CarMax's standards for transparency and

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Greet customers, answer questions, and guide them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Data entry

Organization

Microsoft Office

Verbal communication

Written communication

Physical stamina

Confidentiality

Flexibility

Tools

Data entry systems

PC skills

Job description

CarMax is seeking a Business Operations Associate at our Lancaster, PA location. You will support sales, auctions, and appraisals with precise processing, strong customer service, and organized store operations.

This role includes cash handling, paperwork audits, and cross-department collaboration to ensure accuracy and compliance. You will greet customers, process documents, manage titles and funding steps, and mentor new associates while upholding CarMax's standards for transparency and