Retail Operations Coach - Drive Process Excellence

Peoples Bank; Bowling Green (KY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) employer match

Employee stock purchase plan

Education assistance programs

Paid vacation and holidays

Tuition reimbursement

Job summary

Peoples Bank is seeking a Retail Bank Operations Specialist to elevate operational consistency and reduce recurring issues across the Retail Business Line. You will resolve challenges, collaborate with business leaders, and embed operational excellence in day-to-day practices.

Responsibilities include proactive problem solving, cross-functional work, risk mitigation, and staff education. Significant travel and strong communication are required for success.

Qualifications

• Associate's degree or equivalent branch banking work experience.
• 3 to 5 years of experience in related banking field.
• Phone skills and maintain a professional demeanor.
• Ability to function in a fast-paced environment with close attention to detail and accuracy.
• Proven ability to identify, prioritize, and resolve operational exceptions.
• Ability to perform assigned duties with limited supervisory assistance.
• Positive and professional attitude.
• Excellent verbal and written communication skills.
• PC literacy and MS Office proficiency (Word and Excel).
• Must be a decision-maker with strong interpersonal skills.
• Experience in supervision (1–3 years) or relevant independent work.
• Understanding of retail banking operations and policy procedures across multiple states.
• Strong organizational and analytical skills; ability to coach others.
• Travel readiness with license to drive.

Responsibilities

• Will solve problems proactively and collaborate to meet deliverables within policy.
• Identify operational challenges and propose resolutions.
• Work cross-functionally to develop risk-mitigating strategies and monitor outcomes.
• Understand business processes, control structures, and risk dynamics; educate impacted staff.
• Partner with Fraud and Compliance teams to identify risks and strengthen protections.
• Maintain a risk register with high-priority threats and mitigation plans.
• Coordinate and conduct monthly and quarterly Retail Operations meetings.
• Reduce inbound escalations via clear policies, procedures, and training.
• Maintain communication with regional leaders about issues and remediation.
• Collaborate to eliminate duplication and ensure regional consistency.
• Perform special projects as assigned.

Skills

Phone skills

Attention to detail

Analytical skills

Problem solving

Interpersonal skills

Written communication

Verbal communication

Team player

Coaching others

Travel readiness

Decision making

Organizational skills

Adaptability

Customer-service mindset

Education

Associate's degree or equivalent

Tools

MS Word

MS Excel

Job description

Peoples Bank is seeking a Retail Bank Operations Specialist to elevate operational consistency and reduce recurring issues across the Retail Business Line. You will resolve challenges, collaborate with business leaders, and embed operational excellence in day-to-day practices.

Responsibilities include proactive problem solving, cross-functional work, risk mitigation, and staff education. Significant travel and strong communication are required for success.