Retail Operations Coach - Drive Cross-Region Excellence

Peoples Bank; Vanceburg (KY); Vor Ort; USD 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

401(k) with employer match

Employee stock purchase plan

Education assistance programs

Paid vacation and holidays

Zusammenfassung

Peoples Bank seeks an experienced Retail Operations Specialist to elevate operational consistency and reduce recurring issues across the Retail Business Line. You will drive continuous improvement by solving problems, collaborating with business leaders, and embedding operational excellence into day-to-day practices.

Responsibilities include cross-functional collaboration, risk mitigation, and education of policy changes.

Qualifikationen

• Associate's degree or equivalent branch banking work experience.
• 3 to 5 years of experience in related banking field.
• Strong verbal and written communication skills.
• Excellent customer service and professional demeanor.
• Proven ability to identify, prioritize, and resolve operational issues.
• Experience in supervising or coordinating teams is preferred.

Aufgaben

• Solve problems, make proactive decisions, and collaborate with partners to ensure policy-compliant deliverables.
• Identify operational challenges and propose effective solutions.
• Work cross-functionally to mitigate risk and monitor outcomes.
• Understand business processes, controls, and risk dynamics; educate stakeholders on changes.
• Collaborate with Fraud and Compliance to strengthen protections.
• Maintain a risk register with high-priority threats and mitigation plans.
• Lead monthly and quarterly Operations Support meetings; coordinate with stakeholders.
• Reduce escalations through clear policies, procedures, and targeted training.
• Communicate remediation status and policy enhancements to regional leaders.
• Coordinate with cross-functional teams to ensure regional consistency.
• Perform special projects as assigned.

Kenntnisse

Phone skills

Attention to detail

Communication skills

MS Office

Decision making

Supervisory experience

Travel readiness

Organization skills

Analytical/problem solving

Interpersonal skills

Flexible hours

Driver's license

Regulatory/policy knowledge

Ausbildung

Associate's degree or equivalent

Tools

MS Office Word

MS Excel

Jobbeschreibung

Peoples Bank seeks an experienced Retail Operations Specialist to elevate operational consistency and reduce recurring issues across the Retail Business Line. You will drive continuous improvement by solving problems, collaborating with business leaders, and embedding operational excellence into day-to-day practices.

Responsibilities include cross-functional collaboration, risk mitigation, and education of policy changes.