Retail Operations Coach: Banking Process Optimizer

Peoples Bank; North Canton (OH); On-site; USD 55,000 - 70,000; Full time

Job summary

Peoples Bank in North Canton, OH is seeking a proactive Universal Banker Operations Support Specialist to elevate operational consistency across the Retail Business Line. The role emphasizes problem solving, policy adherence, and cross-functional collaboration to reduce escalations and improve service delivery.

Ideal candidates have an Associate's degree, 3–5 years in banking, strong communication, and the ability to travel within the footprint.

Qualifications

• Associate's degree or equivalent work experience.
• 3 to 5 years of experience in related banking field.
• Strong organizational, analytical, and problem-resolution abilities.
• Excellent verbal and written communication skills.
• Willingness to travel across footprint as needed.

Responsibilities

• Solve problems and make proactive decisions while ensuring policy adherence.
• Identify operational challenges and propose effective solutions.
• Collaborate cross-functionally to mitigate risk and monitor outcomes.
• Understand business processes and risk dynamics; educate affected teams.
• Partner with Fraud and Compliance to identify risks and strengthen protections.
• Maintain a risk register with high-priority threats and mitigations.
• Coordinate monthly/quarterly Operations Support Specialist meetings.
• Reduce inbound escalations through clear policies and training.
• Communicate remediation status and policy improvements to regional leaders.
• Eliminate duplication across regions and drive process consistency.

Skills

Phone skills

MS Office

Analytical skills

Verbal & written communication

Interpersonal skills

Travel readiness

Education

Associate's degree or equivalent

Tools

MS Office (Word & Excel)

Job description

Peoples Bank in North Canton, OH is seeking a proactive Universal Banker Operations Support Specialist to elevate operational consistency across the Retail Business Line. The role emphasizes problem solving, policy adherence, and cross-functional collaboration to reduce escalations and improve service delivery.

Ideal candidates have an Associate's degree, 3–5 years in banking, strong communication, and the ability to travel within the footprint.