Retail Operations Coach: Drive Excellence Across Teams

Peoples Bank; Beachwood (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) with employer match

Employee stock purchase plan

Education assistance programs

Paid vacation and holidays

Job summary

Peoples Bank, a leading community bank, invites applications for an Operations Support-focused role within our Retail Bank division in Ohio. This position emphasizes proactive problem solving, collaboration with leaders, and embedding operational excellence across the business line.

The role supports universal banker operations, works with Fraud and Compliance teams to strengthen protections, and maintains regular meetings with regional leaders to ensure policy adherence and improved procedures

Qualifications

• Associate degree or equivalent work experience.
• 3 to 5 years of banking experience.
• Phone skills with professional demeanor.
• Attention to detail and accuracy under deadlines.
• Proficiency with MS Office (Word/Excel) and ability to use multiple systems.
• Willingness to travel across the footprint.

Responsibilities

• Problem solving and proactive decision making to meet deliverables.
• Identify operational challenges and propose solutions.
• Develop cross-functional strategies to mitigate risk and monitor outcomes.
• Understand processes, controls, and risk dynamics; educate impacted staff.
• Partner with Fraud and Compliance to identify risks and strengthen protections.
• Maintain a risk register with high-priority threats and mitigations.
• Coordinate monthly and quarterly Operations Support Specialist meetings.
• Reduce escalations through clear policies and training.
• Communicate remediation status with regional leaders.

Skills

Phone skills

Detail oriented

Communication skills

Analytical skills

Team player

Decision making

Interpersonal skills

Education

Associate degree or equivalent

Tools

MS Office

Excel

Job description

Peoples Bank, a leading community bank, invites applications for an Operations Support-focused role within our Retail Bank division in Ohio. This position emphasizes proactive problem solving, collaboration with leaders, and embedding operational excellence across the business line.

The role supports universal banker operations, works with Fraud and Compliance teams to strengthen protections, and maintains regular meetings with regional leaders to ensure policy adherence and improved procedures