Merchandising & Guest Experience Associate

Michaels; Braintree (MA); Hybrid; USD 22,000 - 26,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Tuition assistance

Paid time off

Job summary

The Michaels Companies in the United States, MA, is seeking a store associate to deliver friendly customer service, assist shoppers, and ensure a smooth checkout process. You will help unload trucks, stock shelves, and maintain in-stock conditions across the store while engaging customers with rewards enrollment and omni‑channel support.

Applicants should have retail or customer service experience; ability to stand long hours; overtime may be required.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Deliver friendly customer service, help customers shop our store, and find what they’re looking for.
• Ensure all customers receive a fast and friendly checkout experience.
• Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Skills

Customer service

Cash handling

Retail sales

Job description

The Michaels Companies in the United States, MA, is seeking a store associate to deliver friendly customer service, assist shoppers, and ensure a smooth checkout process. You will help unload trucks, stock shelves, and maintain in-stock conditions across the store while engaging customers with rewards enrollment and omni‑channel support.

Applicants should have retail or customer service experience; ability to stand long hours; overtime may be required.