Retail Merchandiser & Customer Experience Specialist

Total Wine & More; Plano (TX); On-site; USD 1,928,640 - 2,892,960; Full time

Benefits offered by this job

Paid Time Off

Store discounts

Health care plans

401(k)

Discounted home and auto insurance

Tuition assistance

Job summary

Total Wine & More in Plano, TX seeks a Store Team Member (Merchandiser) to maximize inventory, stock displays, and support online orders while delivering exceptional customer service. You may perform sales and front-end duties as needed and report to store management.

The role offers part-time or full-time options with opportunities for training and advancement. Requirements include a HS diploma (or equivalent), 1–3 years retail experience, POS and inventory software familiarity, and the ability

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years of experience, 1+ years of experience in a retail setting preferred.
• Familiarity with point-of-sale systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.

Responsibilities

• Maximize product inventory, including processing freight, organizing and distributing inventory, pulling and stocking merchandise, building displays and end caps, placing signage, and supporting digital business operations by fulfilling orders and assisting with in‑store and curbside pick‑up and delivery services, including driving and making deliveries if assigned.
• Deliver exceptional service and a personalized experience by greeting customers, engaging to build relationships, and informing about products and services.
• Participate in wine, spirits, and beer training to build product knowledge.
• Maintain knowledge of advertisements, promotions, and loyalty programs.
• Maintain safety and cleanliness standards across the store.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Complete cross‑functional responsibilities and other duties as assigned.
• Load and deliver orders in a safe and professional manner, following company policies and procedures and abiding by all traffic and safety laws – if delivery is added as an essential job function.

Skills

Customer service

Retail experience

Flexible schedule

Education

High school diploma or equivalent

Tools

Point-of-Sale (POS) systems

Inventory management software

Job description

Total Wine & More in Plano, TX seeks a Store Team Member (Merchandiser) to maximize inventory, stock displays, and support online orders while delivering exceptional customer service. You may perform sales and front-end duties as needed and report to store management.

The role offers part-time or full-time options with opportunities for training and advancement. Requirements include a HS diploma (or equivalent), 1–3 years retail experience, POS and inventory software familiarity, and the ability