Retail Merchandiser & Customer Experience Lead

Total Wine & More; South Carolina; On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

Generous store discounts

Health care plans (medical, dental, 0-

401(k), HSA, FSA

Job summary

Total Wine & More in United States is hiring a Merchandiser to maximize inventory, support online operations, and assist with curbside pickup and delivery. The role involves stocking, merchandising displays, signage, and delivering strong customer service while adhering to alcohol regulations.

The position requires 1–3 years of retail experience, familiarity with POS systems, and the ability to work a flexible schedule including evenings and weekends.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of experience, 1+ years of experience in a retail setting preferred.
• Familiarity with point-of-sale systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.

Responsibilities

• Maximize product inventory, including processing freight, organizing and distributing inventory, pulling and stocking merchandise, building displays and end caps, placing signage, and supporting digital business operations by fulfilling orders and assisting with in-store and curbside pick-up and delivery services.
• Deliver exceptional service and a personalized experience by greeting customers, engaging to build relationships, and informing about products and services
• Participate in wine, spirits, and beer training to build product knowledge
• Maintain knowledge of advertisements, promotions, and loyalty programs
• Maintain safety and cleanliness standards across the store
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment
• Complete cross-functional responsibilities and other duties as assigned
• Load and deliver orders in a safe and professional manner, following company policies and procedures and abiding by all traffic and safety laws - if delivery is added as an essential job function
• If this job posting is coded as a seasonal role above, you can expect this position to be short term, no longer than six months, and you will have the option to apply for a non-seasonal role

Skills

Customer service

POS familiarity

Inventory software

Flexible schedule

Education

High school diploma or equivalent

Tools

Point-of-Sale systems

Inventory management software

Job description

Total Wine & More in United States is hiring a Merchandiser to maximize inventory, support online operations, and assist with curbside pickup and delivery. The role involves stocking, merchandising displays, signage, and delivering strong customer service while adhering to alcohol regulations.

The position requires 1–3 years of retail experience, familiarity with POS systems, and the ability to work a flexible schedule including evenings and weekends.