Merchandiser & Customer Experience Specialist

Total Wine & More; Tampa (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

Store discounts

Health care plans (medical, dental, 2)

Job summary

Total Wine & More seeks a Merchandiser to maximize inventory, stock shelves, and support online & in-store orders. You will greet customers, share product knowledge, and help runs of promotions and loyalty programs. The role includes stocking, delivering if needed, and complying with alcohol sale regulations.

Prior retail experience and a high school diploma are preferred. This Regular position offers a comprehensive benefits package and store discounts.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of experience, 1+ years in retail preferred.
• Familiarity with point-of-sale systems and inventory management software.

Responsibilities

• Maximize product inventory, including processing freight, organizing and distributing inventory, pulling and stocking merchandise, building displays and end caps, placing signage, and supporting digital business operations by fulfilling orders and assisting with in-store and curbside pick-up and delivery services, including driving and making deliveries if assigned.
• Deliver exceptional service and a personalized experience by greeting customers, engaging to build relationships, and informing about products and services.
• Participate in wine, spirits, and beer training to build product knowledge.
• Maintain knowledge of advertisements, promotions, and loyalty programs.
• Maintain safety and cleanliness standards across the store.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.

Skills

Customer service

Merchandising

Communication

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Total Wine & More seeks a Merchandiser to maximize inventory, stock shelves, and support online & in-store orders. You will greet customers, share product knowledge, and help runs of promotions and loyalty programs. The role includes stocking, delivering if needed, and complying with alcohol sale regulations.

Prior retail experience and a high school diploma are preferred. This Regular position offers a comprehensive benefits package and store discounts.