Retail Merchandiser & Customer Experience Lead

Total Wine & More; Plano (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

Store discounts

Health care plans

401(k)

Job summary

Total Wine & More is seeking a Merchandiser to maximize inventory, assist with online and curbside orders, and deliver excellent customer service in-store. The role includes stocking, display building, and learning product knowledge through training in wine, spirits, and beer.

The successful candidate will work a flexible schedule, gain familiarity with POS systems, and contribute to a compliant, safe shopping environment. Benefits and pay vary by location.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of experience, 1+ years in a retail setting preferred.
• Familiarity with POS systems and inventory management software.
• Ability to work a flexible schedule, including evenings and weekends.

Responsibilities

• Maximize product inventory, process freight, stock merchandise, build displays and end caps, post signage.
• Deliver friendly, personalized service and help customers with product info.
• Participate in wine, spirits, and beer training to increase product knowledge.
• Stay informed on advertisements, promotions, and loyalty programs.

Skills

Customer service

Retail experience

Flexible schedule

Teamwork

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Total Wine & More is seeking a Merchandiser to maximize inventory, assist with online and curbside orders, and deliver excellent customer service in-store. The role includes stocking, display building, and learning product knowledge through training in wine, spirits, and beer.

The successful candidate will work a flexible schedule, gain familiarity with POS systems, and contribute to a compliant, safe shopping environment. Benefits and pay vary by location.