Retail Merchandise Associate — Customer Experience

The TJX Companies, Inc.; Westford (MA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k)

Healthcare benefits

Job summary

The TJX Companies, Inc. in Westford, MA is seeking a Retail Associate to deliver a highly satisfied customer experience, actively engaging with shoppers, and maintaining a clean, well-organized store.

You may be cross-trained to support multiple areas, promote credit and loyalty programs, process transactions, and uphold safety, loss prevention, and labor policies. Competitive hourly pay with benefits.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Customer service

Communication

Organization

Multitasking

Adaptability

Teamwork

Retail experience

Job description

The TJX Companies, Inc. in Westford, MA is seeking a Retail Associate to deliver a highly satisfied customer experience, actively engaging with shoppers, and maintaining a clean, well-organized store.

You may be cross-trained to support multiple areas, promote credit and loyalty programs, process transactions, and uphold safety, loss prevention, and labor policies. Competitive hourly pay with benefits.