Customer-Experience Retail Associate

The TJX Companies, Inc.; Town of Westford (WI); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health care benefits

Paid holidays/vacation/sick

Job summary

The TJX Companies, Inc. in Westford, MA is hiring for a Retail Associate to deliver a highly satisfied customer experience across our store operations.

You will engage with customers, maintain a clean, organized environment and support multiple store areas as needed to backstop business needs. Responsibilities include handling purchases, promoting loyalty programs, upholding merchandising standards, and participating in safety and loss-prevention initiatives.

Qualifications

• Able to work a flexible schedule to support business needs.
• Possesses strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Communication skills

Organizational skills

Multi-tasking

Flexible schedule

Job description

The TJX Companies, Inc. in Westford, MA is hiring for a Retail Associate to deliver a highly satisfied customer experience across our store operations.

You will engage with customers, maintain a clean, organized environment and support multiple store areas as needed to backstop business needs. Responsibilities include handling purchases, promoting loyalty programs, upholding merchandising standards, and participating in safety and loss-prevention initiatives.