Retail Merchandise Associate — Customer Experience Pro

The TJX Companies, Inc.; West Lebanon (NH); On-site; USD 20,664 - 22,041; Full time

Benefits offered by this job

Associate discount

401(k) match

Healthcare (medical/dental/vision)

Paid holidays

Job summary

The TJX Companies, West Lebanon, NH store is hiring a team member to deliver a highly satisfied customer experience, maintain a clean, organized store, and support store operations across departments.

You will engage customers, promote credit and loyalty programs, handle transactions accurately, assist with merchandising, and contribute to safety and loss-prevention goals. Starting pay is $15.00–$15.50 per hour.

Qualifications

• Excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication

Multitasking

Adaptability

Lifting capability

Teamwork

Retail experience

Job description

The TJX Companies, West Lebanon, NH store is hiring a team member to deliver a highly satisfied customer experience, maintain a clean, organized store, and support store operations across departments.

You will engage customers, promote credit and loyalty programs, handle transactions accurately, assist with merchandising, and contribute to safety and loss-prevention goals. Starting pay is $15.00–$15.50 per hour.