Membership & Customer Service Specialist

bjswholesaleclub; Lancaster (Lancaster County); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Free BJ's memberships

Generous paid time off

Health benefits

401(k) plan

Employee stock purchase plan

Job summary

BJ's Wholesale Club is seeking team members for frontline customer service and membership acquisition. You will engage with members, explain benefits, and help shoppers join or renew memberships, while maintaining a high standard of service in a fast-paced club environment.

Responsibilities include promoting membership programs, handling inquiries, processing purchases and returns, and upholding club standards. Weekly pay and benefits are highlighted in our team-focused environment.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ's value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ's membership products to potential new and existing members with high energy and determination
• Drives toward goal achievement, defined by business established benchmarks and results
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.

Skills

Frontline sales

Customer service

Goal achievement

Basic math

Tools

Computer proficiency

Job description

BJ's Wholesale Club is seeking team members for frontline customer service and membership acquisition. You will engage with members, explain benefits, and help shoppers join or renew memberships, while maintaining a high standard of service in a fast-paced club environment.

Responsibilities include promoting membership programs, handling inquiries, processing purchases and returns, and upholding club standards. Weekly pay and benefits are highlighted in our team-focused environment.