Retail Market President — Growth & Customer Experience Leader

bmo; Northbrook (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

BMO in Northbrook, IL seeks an experienced leader to guide Retail Banking Sales & Service teams. You will coach employees, understand customer needs, advise on banking products, and drive referrals across business groups to deliver superior financial outcomes.

You will align with BMO values, build cross-functional teams, recruit top talent, monitor performance, and develop market plans to grow wallet share while maintaining regulatory compliance.

Qualifications

• Proven ability to lead and coach banking teams to achieve service and sales goals.
• Experience advising customers on financial products and strategies.
• Ability to drive referrals and cross-sell across business groups.

Responsibilities

• Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects.
• Advises customers on products and strategies that meet their financial objectives.
• Identifies and makes referrals to other business groups.
• Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with regulations.

Skills

Leadership

Coaching

Sales strategy

Customer relations

Job description

BMO in Northbrook, IL seeks an experienced leader to guide Retail Banking Sales & Service teams. You will coach employees, understand customer needs, advise on banking products, and drive referrals across business groups to deliver superior financial outcomes.

You will align with BMO values, build cross-functional teams, recruit top talent, monitor performance, and develop market plans to grow wallet share while maintaining regulatory compliance.