Retail Market Leader & Branch Performance Coach

WeStreet Federal Credit Union / dba WeStreet Federal Credit Union / TUFCU; Tulsa (OK); On-site; USD 90,000 - 120,000; Full time

Job summary

WeStreet Federal Credit Union is seeking a Senior Leadership/Operations Manager to partner with retail leadership and drive branch performance. This role involves weekly travel to branches to develop staff capabilities and maintain consistency in operations, sales, and service across the network.

The candidate should have strong leadership, coaching, and communications skills with experience in managing employee engagement and driving adherence to internal programs and compliance requirements.

Qualifications

• Proven ability to lead and motivate teams within a financial institution.
• Excellent verbal and written communication skills.
• Experience managing in a structured employee engagement program.
• Sales management experience including influencing other leaders.

Responsibilities

• Partner with senior leadership to execute retail network objectives across branches.
• Travel weekly to branch offices to develop employee skill sets and ensure consistency in operations, sales and service.
• Coach staff to meet goals and adhere to member service program and metrics.
• Promote a sales and service environment aligned with the credit union’s culture and business plan goals.
• Provide coaching and guidance to branch staff and assist with policy/content updates as needed.
• Ensure compliance with BSA, AML, CIP and CDD policies and regulations.

Skills

Leadership

Communication

Coaching

Strategic planning

Education

Bachelor's degree

Job description

WeStreet Federal Credit Union is seeking a Senior Leadership/Operations Manager to partner with retail leadership and drive branch performance. This role involves weekly travel to branches to develop staff capabilities and maintain consistency in operations, sales, and service across the network.

The candidate should have strong leadership, coaching, and communications skills with experience in managing employee engagement and driving adherence to internal programs and compliance requirements.