Branch Manager

North Central Area Credit Union; Houghton (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

North Central Area Credit Union seeks a Branch Manager to lead the branch's performance, sales, and service excellence. You will drive community engagement, team development, and operational integrity to meet financial goals while delivering an exceptional member experience aligned with the credit union’s mission and values.

Key focus areas include building a high-performing team, developing local business relationships, ensuring regulatory compliance, and promoting financial wellness within the

Qualifications

• Bachelor’s degree in Business, Finance, or related field preferred (or equivalent experience).
• 3–5+ years of financial institution experience.
• 2+ years of leadership or supervisory experience.

Responsibilities

• Recruit, coach, develop, and retain high-performing team members.
• Foster a positive, member-focused culture.
• Conduct performance evaluations and provide ongoing feedback.
• Lead regular team meetings and training sessions.
• Ensure staff adherence to policies, procedures, and service standards.
• Achieve branch sales, lending, and deposit growth goals.
• Develop and execute local business development strategies.
• Build relationships with members, businesses, and community organizations.
• Identify cross-selling opportunities to deepen member relationships.
• Monitor branch performance metrics and implement improvement strategies.
• Oversee daily branch operations to ensure efficiency and accuracy.
• Maintain compliance with federal and state regulations, credit union policies, and audit standards.
• Manage branch security and risk mitigation procedures.
• Ensure proper cash handling and internal controls.
• Resolve complex member issues and escalations.
• Champion a high-quality member service environment.
• Address and resolve member concerns promptly and professionally.
• Promote financial wellness and education initiatives.

Skills

Leadership

Coaching

Sales

Business development

Lending & Deposits

Regulations

Compliance

Communication

Problem solving

Analytics

Education

Bachelor’s degree in Business/Finance or related field

Job description

Description

The Branch Manager is responsible for the overall leadership, performance, and growth of the branch. This role drives sales and service excellence, operational integrity, community engagement, and team development. The Branch Manager ensures the branch meets financial goals while delivering an exceptional member experience aligned with the credit union’s mission and values.

Leadership & Team Development

• Recruit, coach, develop, and retain high-performing team members
• Foster a positive, member-focused culture
• Conduct performance evaluations and provide ongoing feedback
• Lead regular team meetings and training sessions
• Ensure staff adherence to policies, procedures, and service standards

Sales & Business Development

• Achieve branch sales, lending, and deposit growth goals
• Develop and execute local business development strategies
• Build relationships with members, businesses, and community organizations
• Identify cross-selling opportunities to deepen member relationships
• Monitor branch performance metrics and implement improvement strategies

Operations & Compliance

• Oversee daily branch operations to ensure efficiency and accuracy
• Maintain compliance with federal and state regulations, credit union policies, and audit standards
• Manage branch security and risk mitigation procedures
• Ensure proper cash handling and internal controls
• Resolve complex member issues and escalations

Member Experience

• Champion a high-quality member service environment
• Address and resolve member concerns promptly and professionally
• Promote financial wellness and education initiatives

Requirements

Education & Experience:

• Bachelor’s degree in Business, Finance, or related field preferred (or equivalent experience)
• 3–5+ years of financial institution experience
• 2+ years of leadership or supervisory experience

Skills & Competencies:

• Strong leadership and coaching skills
• Proven sales and business development experience
• Solid understanding of consumer lending and deposit products
• Knowledge of banking/credit union regulations and compliance
• Excellent communication and problem-solving skills
• Ability to analyze performance metrics and drive results