Retail Lead & Training Supervisor

Goodwill; Los Lunas (NM); On-site; USD 17,000 - 24,000; Full time

Job summary

Goodwill Industries of New Mexico (GINM) is seeking a Retail Lead to support customers and advance our mission of providing skills training, job placement and social services to New Mexicans. You will assist in planning and directing daily operations, supervise staff, and ensure cash accountability while helping to grow the store’s performance.

The role focuses on customer service excellence, staff development, adherence to policies, and maintaining secure, well-organized storefronts.

Qualifications

• High School Diploma/GED required.
• Two years of retail work experience or equivalent.
• Ability to pass a criminal background check and drug test.
• Ability to read, write, and understand English.

Responsibilities

• Assist customers and support the store mission.
• Assist Manager/Assistant Manager in planning, assigning and directing work.
• Maintain cash accountability and secure store assets.
• Supervise sales floor and donation center to ensure accountability.
• Train, supervise and mentor retail associates in store procedures and policies.
• Maintain merchandise on sales floor and create attractive displays.
• Handle cash, credit payments, and receipts following policy.
• Open store and prepare for business in manager's absence.
• Prepare daily sales reports and cash deposits.
• Communicate progress and issues to Store Manager/Assistant Manager.
• Attend scheduled staff meetings.
• Observe customer behavior and report suspicious activity.
• Operate material handling equipment.

Skills

Customer service

Leadership

Cash handling

Training

English proficiency

Education

High School Diploma/GED

Job description

Goodwill Industries of New Mexico (GINM) is seeking a Retail Lead to support customers and advance our mission of providing skills training, job placement and social services to New Mexicans. You will assist in planning and directing daily operations, supervise staff, and ensure cash accountability while helping to grow the store’s performance.

The role focuses on customer service excellence, staff development, adherence to policies, and maintaining secure, well-organized storefronts.