Retail Lead - Growth, Training & Customer Service

Goodwill; Albuquerque (NM); On-site; USD 17,000 - 24,000; Full time

Job summary

Goodwill Industries of New Mexico is seeking a Retail Lead to support customers, train staff, and assist store leadership in daily operations. This role includes cash handling, loss prevention, and ensuring top-notch customer service in a busy retail setting.

Candidates should have a High School Diploma or GED and at least two years of retail experience, with the ability to pass a background check and drug test. This position offers guaranteed hours and competitive pay.

Qualifications

• High School Diploma/GED.
• Two years retail work experience or equivalent.
• Ability to pass a criminal background check and drug test.

Responsibilities

• Exhibit excellent customer service skills.
• Assist Manager/Assistant Manager in planning, assigning and directing work.
• Close store, reconcile cash with daily sales reports and secure store/facility in the absence of Store Manager and Assistant Manager.
• Supervise the sales floor, processing area and donation center to ensure accountability.
• Assist in training, supervising and mentoring retail associates in store procedures and policies.
• Stock and maintain merchandise on sales floor.

Skills

Customer service

Training staff

Cash handling

Education

High School Diploma/GED

Job description

Goodwill Industries of New Mexico is seeking a Retail Lead to support customers, train staff, and assist store leadership in daily operations. This role includes cash handling, loss prevention, and ensuring top-notch customer service in a busy retail setting.

Candidates should have a High School Diploma or GED and at least two years of retail experience, with the ability to pass a background check and drug test. This position offers guaranteed hours and competitive pay.