Retail Lead: Team Builder & Customer Experience

DICK'S Sporting Goods; Salem (NH); On-site; USD 55,000 - 75,000; Full time

Job summary

DICK'S Sporting Goods in Salem, NH is seeking a Store Lead who will act as the in-store expert for their department, delivering the best service to customers and guiding teammates under the guidance of store leadership.

You will recruit, train, and develop the team, uphold merchandising standards, and execute daily game plans to meet store goals while fostering an inclusive, safe, and high-performing environment.

Qualifications

• Flexible availability - including nights, weekend, and holidays.
• Prior retail sales experience (or customer-focused experience) preferred.
• Golf experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Responsibilities

• Supports building and hiring a strong team by observing in-store interviews and department tours.
• Builds a people-first culture by connecting with every teammate in the store to build mutual trust, respect, and contribute to the strong store recognition culture.
• Plans, organizes, controls 30-days out with the guidance of Assistant Store Manager; including building an effective approach and align on necessary workforce to execute daily assignments, game plans, projects, or store events.
• Strategically leverages teammates to ensure brand standards are met, programs and processes are executed daily, and tasks are delegated based on their priority level.
• Upholds company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
• Assists the store leadership team with general supervision in the store in accordance with Company policies and procedures, where applicable.
• Assists with training teammates on company procedures and programs; this includes onboarding new teammates and cross-training current teammates.
• Prioritizes coaching and developing oneself and others; provides hands‑on coaching and teaches the "why" behind tasks, plans, and processes (e.g., NSPP, Scorecards, LP, etc.).
• Leads by example to support the vision of the organization and store by helping teammates understand how their responsibilities directly align to the common purpose, organizational goals, and delivering a hassle‑free shopping experience.
• Creates an inclusive store environment where everyone (teammates & customers) feels welcome and safe and is treated with respect.
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Takes an all-hands-on-deck approach to support the team across the store.
• Performs other tasks as assigned by management.

Skills

Leadership

People skills

Customer focus

Training

Job description

DICK'S Sporting Goods in Salem, NH is seeking a Store Lead who will act as the in-store expert for their department, delivering the best service to customers and guiding teammates under the guidance of store leadership.

You will recruit, train, and develop the team, uphold merchandising standards, and execute daily game plans to meet store goals while fostering an inclusive, safe, and high-performing environment.