Retail Lead & Key Carrier - Flexible Scheduling

The TJX Companies, Inc.; Overland Park (KS); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Health, dental, vision insurance

Job summary

The TJX Companies, Inc. is seeking a Key Carrier at HomeGoods Store Overland Park to support store operations and lead customer service excellence. This role alternates with Coordinator duties and requires open availability including nights and weekends.

You will act as Manager on Duty when needed, coach Associates, and ensure store procedures are followed while maintaining a positive shopping experience.

Qualifications

• Flexible schedule including nights and weekends.
• Team player with peers and supervisors.
• Able to respond to changing directions under pressure.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem solving skills.
• Able to coach, delegate, and follow up.
• Capable of multi-tasking.
• Excellent communication and organizational skills.
• 1 year retail experience and 6 months leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Acts as Manager on Duty adhering to company policy and procedure.
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed.
• Addresses immediate customer service issues and provides appropriate coaching to Associates.
• Exercises discretion regarding customer service policies to satisfy customers.
• Maintains accurate Associate coverage in service areas for a positive customer experience.
• Ensures Associates adhere to all operational procedures.
• Ensures opening/closing procedures are executed according to company guidelines.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Provides feedback, recognition and coaching to Associates.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Flexible scheduling

Team player

Adaptability

Software knowledge

Merchandise flow knowledge

Problem solving

Coaching & delegation

Multi-tasking

Communication & organization

Retail experience (1 year)

Job description

The TJX Companies, Inc. is seeking a Key Carrier at HomeGoods Store Overland Park to support store operations and lead customer service excellence. This role alternates with Coordinator duties and requires open availability including nights and weekends.

You will act as Manager on Duty when needed, coach Associates, and ensure store procedures are followed while maintaining a positive shopping experience.