Key Carrier & Store Team Lead - Flexible Schedule

The TJX Companies, Inc.; Columbia (SC); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Credit union

Job summary

The TJX Companies, Inc. is hiring at HomeGoods in Columbia, SC for a Key Carrier role that alternates with the Coordinator position and occasionally acts as Manager on Duty. The role requires open availability, including nights and weekends, and a strong focus on customer service.

As a Key Carrier you will model service excellence, support store operations, and coach Associates while ensuring adherence to policies and procedures. This is a growth-focused opportunity within a Fortune 100 retailer.

Qualifications

• Flexible schedule including nights and weekends.
• Strong team player with peers and supervisors.
• Ability to respond to changes and unexpected situations.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem-solving skills.
• Ability to coach, delegate, and follow-up on multiple people/tasks.
• Ability to act quickly under challenging circumstances.
• Capable of multi-tasking.
• Superior communication and organizational skills with attention to detail.
• 1 year retail, 6 months leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Acts as Manager on Duty adhering to company policy and procedure.
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed.
• Addresses immediate customer service issues and provides appropriate coaching to Associates.
• Exercises discretion regarding customer service policies to satisfy customers.
• Maintains accurate Associate coverage in service areas for a positive customer experience.
• Ensures Associates adhere to all operational procedures.
• Ensures opening/closing procedures are executed according to company guidelines.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Provides feedback, recognition and coaching to Associates.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

flexible schedule

team player

adaptability

customer service

coaching

multi-tasking

communication

organizational skills

1 year retail experience

6 months leadership experience

Tools

Company software

Job description

The TJX Companies, Inc. is hiring at HomeGoods in Columbia, SC for a Key Carrier role that alternates with the Coordinator position and occasionally acts as Manager on Duty. The role requires open availability, including nights and weekends, and a strong focus on customer service.

As a Key Carrier you will model service excellence, support store operations, and coach Associates while ensuring adherence to policies and procedures. This is a growth-focused opportunity within a Fortune 100 retailer.