Retail Lead & CX Ops Specialist (Part-Time)

Amazon; Chicago (IL); On-site; USD 25,000 - 28,000; Part time

Job summary

Amazon's Retail Lead Associate (Reduced-Time) in Chicago, IL joins Customer Experience Operations to lead front-line service and floor leadership. You will assist customer service operations, apply attention to detail, and help maintain safety and quality on site while working flexible hours.

Starting hourly pay is competitive with shift differentials; candidates must be 18+, have a high school diploma or equivalent, and 1+ year of retail or customer-facing experience, with training duties

Qualifications

• High school or equivalent diploma.
• Are 18 years of age or older.
• 1+ years retail or customer-facing, or 1+ years floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience

Responsibilities

• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
• Utilize inventory management systems to scan, process, and count product.
• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
• Work with a manager to maintain the physical safety and quality standards of the site.
• Work in a fast changing and ambiguous environment.
• Perform additional duties, as assigned
• Work flexible hours including nights, weekends, and holidays.
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.

Education

High school diploma or equivalent

Job description

Amazon's Retail Lead Associate (Reduced-Time) in Chicago, IL joins Customer Experience Operations to lead front-line service and floor leadership. You will assist customer service operations, apply attention to detail, and help maintain safety and quality on site while working flexible hours.

Starting hourly pay is competitive with shift differentials; candidates must be 18+, have a high school diploma or equivalent, and 1+ year of retail or customer-facing experience, with training duties