Retail Lead

Heart Of Texas Goodwill Industries; Waco (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Heart Of Texas Goodwill Industries is looking for a Retail Lead in Waco, TX who will oversee store operations by ensuring excellent customer service and effective register operations. The Retail Lead will also supervise staff and maintain a clean, friendly environment.

With a focus on coaching associates and meeting sales goals, this role demands strong retail experience and the ability to manage diverse teams. The position offers full-time hours with responsibilities including training associates and managing inventory.

Qualifications

• Proven experience in retail sales, preferably in a supervisory or team lead role.
• Strong background in training, coaching, and motivating a diverse team to meet sales and operational goals.
• Demonstrated ability to handle customer issues, manage schedules, and ensure high store performance.

Responsibilities

• Oversee store operations and ensure excellent customer service.
• Train and supervise retail associates and program participants.
• Perform basic register procedures, including cash handling.
• Ensure smooth product flow from production to sales floor.

Skills

Retail sales experience

Staff supervision

Training and coaching

Inventory management

Customer service

Job description

Job Details

Location: 2 916 E Waco Dr - Waco, TX 76704

Position Type: Full Time

Job Category: Retail

Position Summary

The Retail Lead assists in store operations by overseeing tasks related to excellent customer service, efficient register operations, and attractive merchandising. In the absence of other store management, they are responsible for all aspects of running the sales floor, providing leadership to associates with higher performance expectations based on advanced knowledge, skills, and abilities. The Retail Lead supports Goodwill’s Mission by efficiently generating the revenue that underpins the programs offered to the communities we serve.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures that each customer receives excellent service by maintaining a friendly and clean environment, coaching staff on greeting, assistance, and appreciation.
• Trains and may directly supervise retail associates and program participants.
• Provides input to the store manager regarding employee performance as needed.
• Accurately performs all basic register procedures—including ringing up transactions, collecting payments, opening, verifying start funds, closing, counting, creating deposits, and ensuring tills and deposits are properly secured.
• Performs cash pick‑ups as needed and maintains proper cash controls in accordance with company policies and procedures.
• Completes necessary departmental and store paperwork.
• Ensures product flow from production to the sales floor operates smoothly, with correct and timely stocking.
• Maintains accurate product rotation, removing older items from the sales floor consistently.
• Ensures fitting rooms are properly maintained and cleaning/organization tasks are completed to standard.
• Works various shifts, including weekends, as assigned.
• Ensures highest level of professionalism and applies best practices in the leadership of store personnel.
• Resolves minor personnel issues professionally and effectively.
• Safeguards company equipment and property, reporting any incident of damage, misuse, theft, fraud, waste, or unauthorized possession.
• Communicates effectively and appropriately with all levels of store leadership.

Store Level Assignment

Retail Lead levels (RL I & II) are determined by the volume, staffing, and operational complexity of the assigned store. All Retail Leads are expected to perform the full scope of responsibilities outlined in this job description.

Qualifications

Education and/or Experience, Technical Skills:

• Proven experience in retail sales, preferably in a supervisory or team lead role.
• Experience overseeing daily store operations, including inventory management, merchandising, and staff supervision.
• Strong background in training, coaching, and motivating a diverse team to meet sales and operational goals.
• Familiarity with loss prevention, safety protocols, and adherence to company policies.
• Demonstrated ability to handle customer issues, manage schedules, and ensure a high level of store performance.

Knowledge, Skills, and Abilities

• Ability to understand and follow written and verbal instructions.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Experience working with diverse populations.

Work Environment & Physical Demands

• Work regularly involves standing, walking, bending, lifting, and operating warehouse equipment.
• Exposure to outdoor weather, dust, fumes, animal hair, moving machinery, and varying noise levels.
• Safety gear (e.g., shoes, gloves, eye protection) may be required.

Qualification Requirements

• Must pass a drug screen.
• A criminal background check is required; consideration will be given to applicants with criminal histories in accordance with applicable law.
• Ability to perform all essential functions with or without reasonable accommodation.

Equal Employment Opportunity Statement

Heart of Texas Goodwill is committed to ensuring equal employment opportunity in accordance with all state and federal regulations and guidelines. Employment discrimination against employees or applicants based on race, color, religion, sex (including sexual harassment), national origin, disability, age (40 years or older), military status, or veteran status is illegal. Employees who deliberately violate this policy will be subject to disciplinary action.

Persons who believe Heart of Texas Goodwill has discriminated against them may file a discrimination complaint with the Compliance Officer. The Compliance Officer has full authority to manage issues related to employment discrimination. Point of contact to file allegations of discrimination:

Compliance Officer
Location: 1700 S New Road, Waco, TX 76711
Phone: [phone] ext. 450
Email: [e-mail]