Retail Keyholder: Lead Customer Experience & Training

Framebridge Inc; Los Angeles (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Frame discount and Free Frame codes

Paid time off

Paid Holidays

Short-term disability

Employee Assistance Program (EAP)

Commuter benefits

Contests and Incentives

Job summary

Framebridge Inc. is seeking a Retail Keyholder to uphold exceptional customer service in our Framebridge retail stores and to lead onboarding and training of store team members.

You will execute and improve store operations, coach staff, and share product knowledge to deliver an outstanding customer experience. You will answer questions, troubleshoot issues with sound judgment, and contribute to innovative ideas to enhance the retail journey while supporting the 100% happiness guarantee.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• An engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
• Interest in design and excitement to work in a creative environment.
• Quick and eager learner of new tools, technology, products, and processes.
• Great time-management, organizational, and problem-solving skills.
• Adaptability and willingness to work flexible hours, including evenings and weekends.
• Degree in art, design, marketing or relevant fields preferred but not required.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule including evenings and weekends that meet the needs of the business.

Skills

Retail experience

Customer service

Communication skills

Interpersonal skills

Time management

Problem-solving

Adaptability

Education

Design-related degree preferred

Job description

Framebridge Inc. is seeking a Retail Keyholder to uphold exceptional customer service in our Framebridge retail stores and to lead onboarding and training of store team members.

You will execute and improve store operations, coach staff, and share product knowledge to deliver an outstanding customer experience. You will answer questions, troubleshoot issues with sound judgment, and contribute to innovative ideas to enhance the retail journey while supporting the 100% happiness guarantee.